Returns & Exchanges

At Calia Natural, we want you to be completely satisfied with your organic hair and skin care. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring the product is at least 75% full and tightly sealed to prevent leaks during transit.

3

Ship to Calia

Affix the provided return label or ship the package via your preferred carrier to our warehouse facility in British Columbia.

4

Receive Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing